Terms & Conditions
Your pets health and welfare
Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming, a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom, you authorise us to seek emergency veterinary treatment.
Starting prices are for pets:
• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained and/or overgrown coats
• Pets which are difficult to manage, aggressive or uncooperative during grooming
These cost more time, labour and/or product. The costs are passed on to you.
If we are unable to complete the service required due to aggression or behavioural problems, you will be charged the starting price of the groom/
All costs are payable in full at the time you collect your pet.
If your pet will not tolerate the presence of other dogs in the salon there will be an extra charge for Salon Exclusivity. Please contact us to discuss this.
Please be punctual. We work by appointment only. The appointment slot allocated for your pet’s groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. We provide a free appointment reminder by text and email. If you require a reminder by phone, please ask us and we can set this up for you.
Most grooms take between 1 – 3 hours or more depending on the size and temperament of the dog, and its coat condition.We will call or text you (whichever you prefer) when your pet is almost finished to allow plenty of notice for you to come back to collect. It is advisable not to return to the salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections may incur an extra charge.
Please phone the salon if you are running late. We understand that from time to time unforeseen circumstances may arise.
Clients arriving more than 30 minutes late for their appointment can be considered a missed appointment and may have to re-book, this will incur a charge of 50% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with us when booking. If your pet is collected after closing time (after 5pm) a late pick up and/or sitting fee of £5 per 30 minutes, or part thereof, applies. If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.
Cancelling your appointment
We respectfully request 48 hours notice if you need to cancel your pet’s appointment. The slot can then be offered to other clients.
No shows and late cancellations (of less than 24hrs notice)
50% of your pets groom must be paid in full where failure to turn up or on the day cancellations occur.
In the event that your pet’s coat needs to be clipped down to release it from matting, Canny Cuts Dog Grooming, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.
You will be given an estimate of how long matt release is likely to take & an estimated cost for the procedure. A shavedown consumes significantly more time, labour, product & tool/equipment wear and tear than a routine trim, and will therefore incur an extra charge. All shavedown costs are payable in full at the time you collect your pet. You will be required to complete a "Permission to Shave" form before any work is undertaken.
Aggressive and poorly socialised dogs
We reserve the right to refuse to groom any pet at risk of harming a member of staff or itself. If your dog is accepted for grooming & displays aggression that we have not been informed of during its session, the groom may be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.
You must inform us prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.